RETURNS AND REFUNDS
At DEMYR, we want you to be completely satisfied with your purchase. If you change your mind, choose the wrong size, or if the item is not what you expected, you may request a return in accordance with the conditions below.
RETURNS
You may communicate your decision to return your order within 14 days of the day on which you, or a third party indicated by you, acquire physical possession of the goods.
The item should be returned, whenever possible, along with its original packaging and accessories. The consumer may handle the item to the extent necessary to verify its nature, characteristics, and functioning. If there is a depreciation of the item resulting from handling that goes beyond what is necessary for such verification, the consumer may be held liable for the corresponding decrease in value, under the legally applicable terms.
To initiate a return, contact us via support@demyr.com, stating your order number and the item you wish to return.
After we receive your request, we will email you the necessary instructions and the address to which the return should be sent.
Do not send the order to the return address indicated on the original packaging. Returns must be sent to the address provided by DEMYR in the return instructions.
RIGHT OF WITHDRAWAL — EUROPEAN UNION
If your purchase is covered by European Union consumer protection rules, you have the right to withdraw from the contract, without giving any reason, within the legal period of 14 days after receiving the goods.
To exercise this right, you must inform us unequivocally of your decision to withdraw from the contract before the 14-day period expires.
After communicating your decision to exercise your right of withdrawal, you must return the items without undue delay and, no later than 14 days from the date you informed us of that decision, following the instructions provided by DEMYR.
The exercise of this right does not prejudice any other rights granted to you by applicable consumer protection legislation.
RETURN COSTS
When the return is due to a change of mind, incorrect size choice, preference for another model, or any other reason not attributable to DEMYR, the direct costs of the return are borne by the customer.
If you receive an incorrect or damaged item, or one with a lack of conformity attributable to DEMYR, you should not make any return before contacting us. Where legally applicable, DEMYR will bear the necessary costs to resolve the situation.
REFUNDS
Once we receive and verify the return, we will inform you of the status of your refund.
Where applicable, the refund will be made using the same payment method used for the purchase, unless another method has been expressly agreed upon, without resulting in any additional costs for the customer.
In cases of exercising the legal right of withdrawal, the costs corresponding to the least expensive standard delivery method offered for the order will also be refunded. Any additional costs resulting from the choice of a more expensive delivery method, such as express shipping, will not be refunded where permitted by law.
The refund will be processed within the legally applicable timeframes. We may, as permitted by law, withhold the refund until we have received the returned items or until you have provided proof of their shipment.
After the refund is issued, the time required for the funds to become available may vary depending on the bank or the provider of the payment method used.
EXCHANGES
Currently, DEMYR does not offer direct exchanges.
If you would like a different size, model, or item, you must return the original product in accordance with this policy and place a new order.
You do not need to wait for the refund to be completed to place a new order.
DAMAGED OR INCORRECT ITEMS
We recommend that you check your order as soon as you receive it.
If you receive an item that is damaged during transport, different from what you ordered, or if there is any other visible issue with the order, please contact us via support@demyr.com, preferably within 30 days of receipt, indicating your order number and providing photographs that allow us to assess the situation, where applicable.
After reviewing the case, we will offer an appropriate solution in accordance with the nature of the problem and the consumer rights legally applicable.
This 30-day period is intended to facilitate communication and the resolution of issues related to the receipt of the order and does not limit or replace the consumer's rights under the legal warranty of conformity.
LEGAL WARRANTY OF CONFORMITY
All products sold by DEMYR benefit from the applicable legal warranty of conformity, in accordance with the consumer protection legislation in force.
The legal warranty may cover, among other situations, manufacturing defects, material failures, and situations where the product does not correspond to the characteristics, quality, or description presented at the time of purchase.
The legal warranty is not intended to cover situations resulting exclusively from normal wear and tear, improper use, negligence, accidents, impacts, loss of the item, or damage caused by the customer, without prejudice to any rights that may be legally applicable in each case.
If you detect a possible lack of conformity, please contact us via support@demyr.com, indicating your order number, a description of the problem, and, whenever possible, photographs of the item.
Each situation will be analyzed individually, and the solutions provided for in applicable legislation will be made available, which may include, depending on the case, repair, replacement, price reduction, or termination of the contract and subsequent refund.
Any commercial warranties that may be offered by DEMYR, the manufacturer, or the supplier are additional and do not reduce or replace the rights granted by the legal warranty of conformity.
For more information about your rights regarding the legal warranty of conformity, consult the harmonized European Union notice on the legal warranty.
ORDER CANCELLATION
If you wish to cancel an order, please contact us as soon as possible.
We will attempt to cancel the order before it enters processing or is shipped. However, we cannot guarantee cancellation once processing has begun.
If it is no longer possible to cancel the order, you may exercise the applicable return rights after receiving it, under the terms of this policy.