Shipping and Delivery
At DEMYR, we aim to ensure that your order is processed and delivered quickly and securely. Below you will find information about destinations, delivery times, tracking, and order delivery.
SHIPPING DESTINATIONS
Currently, DEMYR ships to:
Portugal, Germany, France, and the Netherlands.
The available destinations may be updated in the future. Delivery availability for a specific address will be confirmed during checkout.
ORDER PROCESSING
After payment confirmation, orders are usually processed within 1 to 3 business days.
During periods of high demand, product launches, promotional campaigns, or other exceptional circumstances, processing may take longer.
As soon as the order is shipped, you will receive a shipping confirmation via email, where applicable.
ESTIMATED DELIVERY TIME
After shipment, the estimated delivery time is usually 5 to 10 business days.
This timeframe is an estimate and not a guarantee of delivery on a specific date. Actual time may vary depending on the destination country, carrier, periods of high demand, customs procedures, or other circumstances beyond our reasonable control.
The order processing time is in addition to the estimated shipping time indicated above.
SHIPPING COSTS
DEMYR currently offers free shipping to the destinations available in the store.
The available shipping method and its cost will always be displayed during checkout before completing the order.
ORDER TRACKING
When a tracking number is available, it will be sent to the email address associated with the order.
After shipment, it may take some time for tracking information to be updated by the carrier.
DELAYS
Although we strive to meet estimated delivery times, delays may occur for reasons beyond our reasonable control.
If your order significantly exceeds the estimated delivery time, please contact us at support@demyr.com, providing your order number, so that we can check the status.
Nothing in this section limits the rights legally applicable to the consumer in the event of a delay or non-delivery.
DELIVERY ADDRESS
It is the customer's responsibility to provide a correct and complete delivery address at the time of order.
We recommend that you carefully check the address, postal code, recipient name, and other information before completing your purchase.
If you detect an error after placing your order, please contact us as soon as possible at support@demyr.com. We will attempt to correct the information before processing or shipment, but we cannot guarantee that it will be possible to change it once processing has begun.
DELIVERY ATTEMPTS AND RETURNED ORDERS
The customer should monitor the order tracking and ensure, when necessary, that someone is available to receive it or that the instructions provided by the carrier are followed.
If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, repeated absence of the recipient, failure to collect the order, or other circumstances attributable to the recipient, the order may be returned.
In such cases, please contact us so we can analyze the situation and available options, without prejudice to the rights legally applicable to the consumer.
LOST OR UNRECEIVED ORDERS
If the tracking indicates an issue with the delivery or if the order has not been received after a period significantly longer than the estimated time, please contact us at support@demyr.com.
We will investigate the situation with the parties responsible for transport and provide a solution in accordance with the circumstances and the rights legally applicable to the consumer.
ORDERS DAMAGED DURING TRANSPORT
If you receive an order damaged during transport, please contact us at support@demyr.com, preferably as soon as possible, indicating the order number and, where applicable, sending photographs of the item and the packaging.
For further information on damaged, incorrect, or non-conforming items, please consult our Returns and Refunds page.
CUSTOMS, TAXES, AND DUTIES
Orders may be subject to customs and tax procedures according to the destination country and applicable legislation.
DEMYR aims to use appropriate shipping methods and procedures for the destinations available in the store. When there are taxes, customs duties, or other charges that must be borne by the consumer, these will be handled or communicated in accordance with applicable law.
If you receive an unexpected payment request related to taxes, customs duties, or import fees regarding a DEMYR order, please contact us before making the payment at support@demyr.com, so that we can analyze the situation.